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United States
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General Returns
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 30 days of receipt. All returns items will be inspected and are subject to 20% restocking fee. Please contact Allora USA at 571-291-3484 or email sales@allorausa.com
To qualify for a general return, the item(s):
- Products are in resalable condition
- Free from scratches and/or defects
- Must not have been installed
- Must be in the original box
- Must not have any writing on the original packaging
- Must not be missing pieces
- Must not be clearance/closeout
Damaged or Incorrect Item Return Policy
- Allora USA will replace all damaged or incorrect items within 7 days of delivery. Please inspect the sink within this timeline and email sales@allorausa.com to report any damage/error and acquire a Return Authorization Number. Damaged or incorrect products will be replaced at the time the report is made, if the report is filed within 7 days of delivery.