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Return Policy
Allora USA will accept returns within 30 days of the original date of purchase.
Written authorization from an Allora USA representative is required for all returns.
- All products must be returned to Allora USA in undamaged, unused condition with original packaging and all accessories included.
- For items damaged in transit, please email sales@allorausa.com; click here to review the “Guidelines for Damaged Goods” to initiate the claim.
- Any missing product(s) will be deducted from your refund.
- Shipping charges are non-refundable.
- All returns are subject to a 20% restocking fee (Returns for damaged, defective or missing items are excluded from these fees).
Return Process
The Allora USA return process is simple and prompt. Please read and follow the directions carefully.
Your cooperation is greatly appreciated, and Allora USA is committed to resolving any issues as quickly as possible. Written authorization from an Allora USA representative is required for all returns.
To initiate the return process, please send an email to sales@allorausa.com with your invoice number and product(s) for return.
- Please ensure to indicate any product damage; if there are any issues, please click here to review the "Guidelines for Damaged Goods".
- You can expect a reply within 48 hours acknowledging the return request.
- Once you receive the email, you may ship your product back to us by your choice of carrier.
- If you prefer, Allora USA will send you a prepaid return label that will be deducted from your refund. If you choose to get a prepaid return label, please include this request in your email:
- Within 24 hours of written confirmation from Allora USA, you will receive an electronic return label. Please notify Allora USA within 48 hours if you do not receive the return label.
- The product must be shipped for return within (5) five business days of this label’s receipt or the case will be closed, and Allora USA will no longer be able to accept the return.
***Allora USA will not accept returns without pre-written approval.***
If damage to the product occurs in transit back to our facilities, your credit will be delayed until Allora USA has successfully addressed the grievance with the freight provider. Please be sure to repackage the return item(s) carefully. If the product(s) are damaged during the return shipment due to improper packaging, your credit may be denied. If you have any questions regarding this policy, please contact us directly (All known damages must be reported prior to return shipment or Allora USA will assume the product left your possession in good condition).