Allora USA warrants to the original purchaser consumer of an Allora USA sink that it will, at its option, repair or replace such product if it is found by Allora USA, in its sole judgment, to be defective under normal residential use, provided that it has been installed and maintained in accordance with Allora USA’s instructions. This limited warranty applies only to the initial installation and is not transferable from the original consumer purchaser. In the event of a limited warranty claim, proof of purchase will be required – save the sales receipt. Registration must be done within 30 days of original purchase. A claim can’t be initiated without an original sales receipt. No exemptions.
If this product is used commercially Allora USA warrants the product to be free from defects in material and workmanship for one (1) year from the date of purchase, with all other terms of this warranty applying except duration.
Improper care and cleaning will void the warranty.
Gloss reduction, scratching, staining, and acid or alkaline etching of the finish over time due to use, cleaning practices, or water or atmospheric
conditions, are not manufacturing defects but are indicative of normal wear and tear.
This limited lifetime warranty DOES NOT COVER the following:
- Defects or damages arising from shipping, installation, alterations, accidents, abuse, misuse, environmental factors, lack of proper maintenance, and use of other than genuine Allora USA replacement parts, in all cases whether caused by a plumbing contractor, service company, the owner or any other person.
- Gloss reduction, scratching, staining, and acid or alkaline etching of the finish over time due to use, cleaning practices, or water or atmospheric conditions, are not manufacturing defects but are indicative of normal wear and tear.
- Deterioration through normal wear and tear and the expense of normal maintenance.
- Commercial application.
- Options and accessories. Allora USA’s limited warranty on these items is one year for parts only. This one-year limited warranty covers accessories manufactured by Allora USA against defects of material or workmanship. Limited warranty coverage begins on the date the accessory was originally purchased by the owner.
- Postage or shipping and handling costs for returning products for repairs or replacement under this limited warranty and labor or other costs incurred in connection with product removal or installation under this limited warranty.
- ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING LABOR, ALL OF WHICH ARE HEREBY EXPRESSLY DISCLAIMED, OR THE EXTENSION BEYOND THE DURATION OF THIS LIMITED WARRANTY OF ANY IMPLIED LIMITED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY OR FITNESS FOR AN INTENDED PURPOSE. IN NO EVENT WILL ALLORA USA BE LIABLE FOR THE COST OF REPAIR OR REPLACEMENT OF ANY INSTALLATION MATERIALS INCLUDING BUT NOT LIMITED TO TILES, MARBLE ETC.
- Responsibility for compliance with local code requirements. (Since local code requirements vary greatly distributors, retailers, dealers, installation contractors and users of plumbing products should determine whether there are any code restrictions on the installation or use of a specific product.)
- This limited warranty gives you specific legal rights. You may have other statutory rights that vary from state to state or from province to province, in which case this limited warranty does not affect such statutory rights.
***ANY CLAIMS MUST BE REPORTED WITHIN 30 DAYS OF THE INCIDENT. CLAIMS REPORTED AFTER 30 DAYS ARE NOT VALID***
***THIS WRITTEN WARRANTY HAS BEEN AUTHORIZED BY ALLORA USA***
FOR RESIDENTIAL INSTALLATIONS: ALLORA USA warrants this product to be free from defects in materials or workmanship for as long as the original consumer purchaser owns this product. Proof of purchase (original sales receipt) from the original consumer purchaser must be made available to ALLORA USA for all warranty claims. This warranty is nontransferable. It does not apply in the event of product damage due to the use of other than genuine ALLORA USA replacement parts, installation error, abuse, misuse, or improper care and maintenance (whether performed by a plumber, contractor, service provider, or member of the purchaser’s household). The warranty excludes damage due to aggressive air or water conditions, or harsh or abrasive cleaners and/or materials. ANY PART OR PRODUCT REPAIRED OR ALTERED IN ANY MANNER WITHOUT WRITTEN AUTHORIZATION FROM ALLORA USA WILL VOID THE WARRANTY. YOU MUST HAVE THE FAUCET BOX. Registration must be done within 30 days of original purchase.
From time to time, we will change design specifications and materials as conditions require and improvements are developed. We have no obligation to incorporate such changes in the products we previously manufactured. Allora USA may elect to repair or replace any defective Allora USA product covered by our warranty. Allora USA is not held responsible for the shipping costs of items that need to be repaired.
Limitation on Duration of Implied Warranties. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED TO THE STATUTORY PERIOD OR THE DURATION OF THIS WARRANTY, WHICHEVER IS SHORTER. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Limitation of Special, Incidental, or Consequential Damages. ALLORA USA SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LABOR CHARGES TO REPAIR, REPLACE, INSTALL OR REMOVE THIS PRODUCT), WHETHER ARISING OUT OF BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, TORT, OR OTHERWISE. ALLORA USA SHALL NOT BE LIABLE FOR ANY DAMAGE TO THE FAUCET RESULTING FROM REASONABLE WEAR AND TEAR, MISUSE, ABUSE, NEGLECT, OR IMPROPER OR INCORRECTLY PERFORMED INSTALLATION, MAINTENANCE, OR REPAIR, INCLUDING FAILURE TO FOLLOW THE APPLICABLE INSTALLATION, CARE AND CLEANING INSTRUCTIONS. Some states/provinces do not allow the exclusion or limitation of special, incidental, or consequential damages, so the above limitations and exclusions may not apply to you.
FOR COMMERCIAL INSTALLATIONS: For all industrial, commercial, and business usage the warranty period is five years, from the date of purchase, and except for duration, all other aforementioned warranty terms apply. For both Residential and Commercial warranties, batteries are not included in the warranty.
When used in a leased or rented residential single or multi-family unit, including duplexes, townhomes, condominiums, and apartments, Allora USA warrants the faucet to be free from defects in material and workmanship for a period of ten (10) years to the original consumer who owns the property but does not live there. Excluded are installations in public, industrial, or for any business purpose, such as hospitality or healthcare, which would be considered a commercial use.
ALLORA USA will provide free of charge, at its sole option, replacement part(s) or product (or if no longer available, a comparable product) to replace those which have proven defective in materials or workmanship. The warranty does not cover the shipping cost of parts or the handling of shipping. This warranty does not cover labor charges incurred and/or damage sustained in installation, repair, or replacement, nor incidental or consequential damages. This warranty applies only to ALLORA USA faucets manufactured after June 1, 1996, and installed in the United States, Mexico, and/or Canada.
THIS WARRANTY IS EXCLUSIVELY IN LIEU OF ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
This warranty gives the original consumer purchaser of an ALLORA USA faucet specific legal rights which may vary from state to state or from province to province. In some states or provinces, the exclusion or limitation of incidental or consequential damages is not allowed, so those exclusions may not apply to you.
** IF THE FAUCET HAS BEEN INSTALLED, IT CAN NOT BE RETURNED. IF THE FAUCET IS DEFECTIVE, WE WILL FIRST ATTEMPT TO FIND AN ONSITE FIX BY PHONE OR BY SENDING REPLACEMENT PARTS (SHIPPING IS NOT INCLUDED). IF THE FIX CAN NOT BE DONE ON-SITE. WE WILL TAKE BACK THE FAUCET, FIX IT AND RETURN IT AT NO COST TO THE CUSTOMER. AT ANY POINT, SHIPPING COSTS ARE NOT COVERED UNDER THE WARRANTY.
ONE YEAR PARTS AND ACCESSORY WARRANTY
Allora USA warrants to the original purchaser that all our accessories and replacement parts will be free from defects in material and workmanship under normal use for one full year.
Our warranty does not cover defects caused by misuse, abuse, negligence, alterations, environmental conditions, improper installation, storage, and handling, nor any labor expenses. Allora USA may elect to repair or replace any defective Allora USA accessory covered by our warranty.
For discontinued items, our service team will still be able to provide assistance as well as replacement parts. Fulfillment of replacement parts will be based on the availability of supplies. When the service team has exhausted their entire stock, the replacement parts will no longer be available. In the case that a product is discontinued, and the replacements parts are no longer available the warranty for that product will be voided and terminated. Termination of warranty for a discontinued product can take place without notice or posted warning.
To submit a damage claim correctly, we require clear images of the damaged product and its packaging. These images are essential because it helps us assess the cause of the damage. The photos we require must show the damage to the goods, the external packaging, as well as the material on the inside of the package.
- Take a photo of all sides of the package or pallet. Including the top and the bottom of the package(s).
- Take a photo of the shipping tape that was used to seal your box or pallet.
- Take a photo of the box certification, all shipping labels, and packing slip.
- Take a photo of the printed box size.
- Take a photo of the internal packaging used to ship the product or pallet.
- Take a photo of all internal packaging materials used to protect the product during transit.
- Take a photo of the damaged item(s) in their entirety.
- Photo must show the damage to the item(s).
- Do not provide only a close-up or zoomed photograph of the damaged item(s).
- The entire item(s) must be photographed.
- All photos must be clear.
- Retain damaged item(s) as well as the packaging until your claim is settled. Carrier may want to pick up the damaged item and its packaging.
- Provide the current location of the damaged product.
*** Failure to provide all documents and failure to follow any of the instructions listed above will result in the claim being rejected.
REACH US DIRECTLY
Address: 22713 Commerce Center Ct. Suite 140 Dulles, VA 20166
Office: (571) 291-3484
Fax: (571) 291-3482
Customer Service / Technical Assistance: email@example.com
Hours of Operation: Monday-Friday 8:00 am – 4:00 pm EST