Frequently Asked Questions

Yes. We offer wholesale pricing, project-based quotes, and tiered volume discounts for qualified trade professionals. Members of our Allora Advantage Program also receive exclusive pricing, pre-order access, and dedicated account support.

We support a wide range of project types including multifamily, mixed-use, hospitality, student housing, senior living, commercial offices, and build-to-rent communities.

Most in-stock products ship same-day for orders placed by 12pm EST or next-day, while larger palletized orders generally ship within 24–72 hours. Custom-packed or high-volume commercial orders can be scheduled to match your project timelines.

Yes. We provide finish samples, material samples, and select product samples for design reviews, mock-ups, and project approvals. Samples can be shipped quickly to keep the approval process moving.

Our bathroom and kitchen products come with industry-leading warranties, including Lifetime warranties on select items. Trade Professionals also receive warranty support through a dedicated service team.

Yes. We offer ADA-compliant and ADA-adaptable kitchen and bathroom sinks, faucets, and layouts that meet accessibility standards for commercial buildings and multifamily housing.

You can request a quote through our website, by email, or by contacting your dedicated account representative. We provide itemized, project-specific quotes that reflect volume pricing, availability, and logistics needs.

We accept major credit cards, ACH, wire transfers, and offer approved credit terms for qualifying Trade Professionals. Our finance team can support developers and contractors requiring project-based billing.

Yes. We stock large quantities of our most popular SKUs and can reserve or forecast inventory for multi-phase, multi-building, or multi-year projects.

We offer parcel, LTL, FTL, palletized shipping, and jobsite delivery options. Our logistics team can coordinate warehouse deliveries, phased shipments, or consolidated loads to streamline your construction schedule.

Yes. All Trade Professionals receive access to a dedicated account representative who provides support with quoting, product selection, logistics, and ongoing service.

We offer streamlined return and replacement support for damaged or incorrect items. Our team works quickly to resolve issues and keep your project on schedule.

Yes. Many Allora USA products are backed by relevant industry certifications and quality testing, ensuring compliance with commercial requirements and long-term performance.

Yes. We frequently help developers, REITs, and property managers standardize fixtures across entire portfolios to simplify replacement, improve consistency, and reduce long-term maintenance costs.

Yes. We offer Revit families, technical drawings, CAD files, and downloadable spec documents to support architectural and engineering workflows.

Absolutely. We help Trade Professionals plan fixture packages, estimate costs, and optimize selections early in design to maintain budgets and reduce change orders.

Yes. We use protective, minimal, and recyclable packaging when possible, and can consolidate shipments to reduce waste and jobsite debris.

Yes. We frequently assist developers, designers, and GC teams with value-engineered alternatives, helping reduce total project cost while maintaining performance, durability, and design intent.

You can enroll online or through your account rep. Membership includes exclusive wholesale pricing, tiered discounts, pre-order access, and dedicated support.

We offer a unique combination of value engineering, fast shipping, consistent inventory, modern design, dedicated professional service, and competitive pricing that supports both small trades and large national developers.